Support Hours #
Groupdesk Support Hours: #
Monday to Friday: 9am – 5pm EST Saturday & Sunday: Closed
Within the support hours, we are able to answer most questions within an hour, and often reply much faster.
*due to COVID, our support hours will vary and responses will take longer than usual.
Groupdesk Holiday Hours: #
Groupdesk will be closed or have reduced hours for the following statutory holidays.
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January 1, 2020 – New Years Day (Closed)
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February 17, 2020 – Family Day (Closed)
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April 10, 2020 – Good Friday (Closed)
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April 13, 2020 – Easter Monday (reduced support hours)
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May 18, 2020 – Victoria Day (Closed)
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July 1, 2020 – Canada Day (Closed)
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August 3, 2020 – Civic Holiday (Closed)
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September 7, 2020 – Labour Day (Closed)
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October 12, 2020 – Thanksgiving (Closed)
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December 25, 2020 – Christmas Day (Closed)
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December 26, 2020 – Boxing Day (Closed)
What qualifies as an Emergency? #
If there is an emergency, please speak with your company team lead.
The Issue |
Is this an Emergency? |
Bookings cannot be created |
Yes – Report to your company lead |
Multiple transactions cannot process |
Yes – Report to your company lead |
Groupdesk (AI or TI) is down |
Yes – Report to your company lead |
Locked Records |
No – Please submit on Intercom |
Emails Not Sending |
No – Please submit on Intercom |
Unable to Attach Documents |
No – Please submit on Intercom |
Everything else |
No – Please submit on Intercom |